Refund Policy

1. Overview

At OmniServe Technologies LLC, we are committed to delivering high-quality IT services and ensuring client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our services. Please read this policy carefully before engaging our services.

2. Service Categories

Our refund policy varies depending on the type of service provided:

2.1 Custom Development Projects

For custom software development, mobile app development, and web development projects:

• Deposit/Initial Payment: Non-refundable once work has commenced
• Milestone Payments: Non-refundable once the respective milestone is completed and approved
• Pre-Work Cancellation: Full refund available if you cancel before any development work begins
• Scope Changes: Any changes to project scope may affect refund eligibility

2.2 Consulting and Hourly Services

For consulting, freelance, and hourly-based services:

• Hours worked are non-refundable
• Unused prepaid hours may be refunded within 30 days of purchase
• Refund requests must be submitted in writing

2.3 Maintenance and Support Plans

For ongoing maintenance and support subscriptions:

• Refunds available within 7 days of initial subscription purchase
• Monthly subscriptions: Pro-rated refund available if cancelled within first 7 days
• Annual subscriptions: Pro-rated refund available within first 30 days
• No refunds after the applicable refund period

3. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Non-Delivery of Service: If we fail to deliver the agreed-upon service without valid reason and do not provide a suitable alternative
• Material Breach: If we materially breach the terms of our service agreement and fail to remedy the breach within a reasonable timeframe
• Pre-Commencement Cancellation: If you cancel before any work has begun on your project
• Duplicate Payment: If you were charged twice for the same service due to a processing error
• Service Defects: If deliverables do not meet the specifications outlined in the service agreement and we are unable to correct them

4. Non-Refundable Items

The following are non-refundable:

• Work already completed and approved by the client
• Time spent on consultation, planning, and project discovery
• Third-party services, licenses, or tools purchased on your behalf
• Hosting, domain registration, or other recurring service fees paid to third parties
• Services rendered more than 30 days prior to the refund request
• Custom designs, code, or deliverables that have been provided to you
• Services where the client has violated the terms of service

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Submit a written refund request via email to info@omniservetech.com
2. Include your name, project/service details, and invoice number
3. Clearly state the reason for your refund request
4. Provide any supporting documentation or evidence

5.2 Review Process

Upon receiving your refund request:

• We will acknowledge receipt of your request within 2 business days
• We will review your request and may contact you for additional information
• You will receive a decision within 10 business days
• If approved, refunds will be processed within 14 business days

5.3 Refund Method

Approved refunds will be issued using the original payment method. Please allow 5-10 business days for the refund to appear in your account after processing, depending on your financial institution.

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• When a portion of the service has been delivered as agreed
• If you cancel a project mid-way through completion
• When work completed to date represents a portion of the total contract value
• As a goodwill gesture to resolve disputes amicably

Partial refunds will be calculated based on the work completed, time invested, and resources utilized.

7. Project Cancellation

7.1 Cancellation by Client

If you wish to cancel a project:

• Provide written notice of cancellation
• Payment for all work completed up to the cancellation date is required
• You will receive all deliverables completed up to that point
• Any remaining balance may be refunded at our discretion

7.2 Cancellation by OmniServe

We reserve the right to cancel a project if:

• The client violates our Terms of Use
• Payment is not received as agreed
• The client is unresponsive for an extended period
• The project scope becomes impractical or impossible to complete

In such cases, you will be charged only for work completed, and any unused funds will be refunded.

8. Dispute Resolution

If you disagree with a refund decision:

• Contact us to discuss your concerns
• We will make every effort to resolve the dispute amicably
• If necessary, we may agree to third-party mediation
• Final disputes may be subject to the terms outlined in our Terms of Use

9. Chargebacks

We encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your financial institution. Chargebacks may result in:

• Immediate suspension of services
• Retention of all work products and deliverables
• Additional administrative fees
• Termination of our service agreement

Fraudulent chargebacks may result in legal action and reporting to appropriate authorities.

10. Satisfaction Guarantee

While we cannot guarantee refunds in all situations, we are committed to your satisfaction. We will:

• Work diligently to meet all specifications in our service agreements
• Provide reasonable revisions as outlined in the project scope
• Communicate openly about project progress and any challenges
• Address concerns promptly and professionally
• Strive to deliver exceptional value for your investment

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will govern your transaction.

12. Questions and Contact

If you have any questions about our Refund Policy or wish to request a refund, please contact us: